Privacy Policy
Mort AI understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use our website and services. This Privacy Policy tells you how we protect and use information that we gather from you. By using our website or services, you consent to the terms described in this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of our website and services.
"We," "our," "us," or "Mort AI" means Mort AI LLC and its affiliates. "You," "your," "visitor," or "user" means the individual or entity accessing our website or using our services.
1. INFORMATION WE COLLECT
1.1 Personal Information Personal information is information that identifies you as an individual, such as your name, mailing address, email address, telephone number, and payment information. We may collect personal information from you in a variety of ways:
• When you send us an application, contact form, or other submission
• When you conduct a transaction with us or our payment processors
• When you sign up for our services or create an account
• When you communicate with us via phone, email, or chat
• In connection with our AI lead generation and appointment setting services
1.2 Client Business Data When you engage our AI lead generation and appointment setting services, you may provide us access to your lead databases, CRM systems, customer contact information, and other business data. We understand this information is critical to your business success and treat it with the utmost confidentiality.
1.3 Automatically Collected Information We automatically collect certain non-personal information when you visit our website, including your IP address, browser type, operating system, referring website, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar technologies.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Delivery
• Providing AI-powered lead generation and appointment setting services
• Processing lead information to optimize outreach campaigns
• Making voice calls and sending text messages to prospects and leads
• Recording and analyzing conversations for quality assurance and service improvement
• Scheduling appointments and managing follow-up communications
• Providing client reporting, analytics, and performance insights
2.2 Business Operations
• Processing payments and managing billing
• Providing customer support and responding to your requests
• Improving our AI systems and developing new features
• Protecting against fraud, unauthorized access, and security threats
• Complying with legal obligations and responding to legal requests
2.3 Communications
• Sending service-related communications and account updates
• Providing technical support and customer service
• Sending marketing communications about our services (with your consent)
3. AI VOICE CALLS AND TEXT MESSAGING COMPLIANCE
3.1 TCPA Compliance Our AI voice calling and text messaging services comply with the Telephone Consumer Protection Act (TCPA). We only contact individuals who have provided express written consent for automated communications. Our AI systems use artificial voices that are legally treated as "artificial or prerecorded voices" under TCPA regulations.
3.2 Call Recording Our AI systems may record telephone conversations made during the course of providing lead generation and appointment setting services. When legally required, our AI systems provide appropriate notice and obtain consent for call recording in accordance with applicable federal and state laws. Recorded calls are stored securely and access is limited to authorized personnel for legitimate business purposes.
3.3 SMS Communications We may send SMS text messages as part of our appointment setting services. By providing a phone number to us or our clients, individuals consent to receive text messages related to appointment scheduling and follow-up communications. We comply with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. Recipients may opt out of text messages at any time by replying "STOP."
4. DATA SHARING AND DISCLOSURE
4.1 Service Providers We may share information with trusted third-party service providers who assist us in operating our business, including:
• Stripe for payment processing
• GoHighLevel for customer relationship management
•n8n for workflow automation
• Lindly for business operations
• Cloud hosting and data storage providers
• Customer support and technical assistance providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Client Data Sharing As part of our lead generation and appointment setting services, we share relevant information with our clients to enable them to effectively follow up with scheduled appointments and qualified leads, including appointment details, contact information, and relevant conversation notes.
4.3 Legal Requirements We may disclose information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4.4 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction.
5. YOUR PRIVACY RIGHTS
5.1 General Rights You have the right to:
• Access and review personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request information about how we use and share your personal information
5.2 California Privacy Rights If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
5.3 Exercising Your Rights To exercise any of these rights, please contact us at: Email: [email protected] Phone: 302-440-3373 Address: 1183 Muirfield Drive, Eagle Canyon
We will respond to your request within thirty (30) days.
6. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest using industry-standard protocols
• Strict access controls ensuring only authorized personnel can access your data
• Regular security assessments and updates to our systems
• Comprehensive audit logs of all data access and processing activities
• Secure data centers with physical and logical access controls
7. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, meet legal obligations, and resolve disputes. Generally:
• Service and client data is retained for the duration of our business relationship plus seven (7) years
• Communication records are retained for three (3) years
• Website analytics data is retained for three (3) years
• Marketing data is retained until you opt out or for five (5) years of inactivity
8. INTERNATIONAL DATA TRANSFERS
Personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your information.
9. COOKIES AND TRACKING TECHNOLOGIES
9.1 Use of Cookies We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small text files stored on your device that help us improve your experience and understand how our website is used.
9.2 Types of Cookies
• Essential cookies that are necessary for website operation
• Analytics cookies that help us understand website usage
• Functional cookies that remember your preferences
• Marketing cookies that deliver relevant advertisements
9.3 Managing Cookies You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
10. THIRD-PARTY WEBSITES
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the "Last Modified" date. Material changes will be communicated through prominent notice on our website or via email. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
13. CONTACT INFORMATION
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Mort AI LLC 1183 Muirfield Drive Eagle Canyon Email: [email protected] Phone: 302-440-3373 Website: Mortaihq.com
Governing Law This Privacy Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.